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IT Support Assistant

Job No: PIFS181
Location: Suva, Fiji

About the Pacific Islands Forum Secretariat

The Pacific Islands Forum Secretariat (Forum Secretariat) is the region’s premier political and economic policy organisation, with a vision of helping to create a region of peace, harmony, security, social inclusion and prosperity, so that all Pacific people can lead free, healthy, and productive lives.

The international organisation works to achieve this vision by fostering cooperation between governments, collaboration with international agencies, and by representing the interests of its members - including directly engaging with community members in order to identify pressing needs of the region.

 The work of the Pacific Islands Forum Secretariat (PIFS) is guided by the Framework for Pacific Regionalism (FPR) as:

The expression of a common sense of identity and purpose, leading progressively to the sharing of institutions, resources, and markets, with the purpose of complimenting national efforts, overcoming common constraints, and embracing sustainable and inclusive development within Pacific countries and territories and for the Pacific region as a whole. 

 The FPR is underpinned by the Blue Pacific narrative, endorsed by Forum Leaders in Samoa in 2017, which calls for a long-term regional commitment to act as one “Blue Continent” as the means to achieve its development aspirations. The Leaders vision was that it would serve as the platform to reinforce and inspire the region in its shared stewardship of the Pacific Ocean, and to reaffirm the connections of Pacific peoples with their natural resources, environment, culture and livelihoods.

The FPR is underpinned by the Blue Pacific narrative, endorsed by Forum Leaders in Samoa in 2017, which calls for a long-term regional commitment to act as one “Blue Continent” as the means to achieve its development aspirations. The Leaders vision was that it would serve as the platform to reinforce and inspire the region in its shared stewardship of the Pacific Ocean, and to reaffirm the connections of Pacific peoples with their natural resources, environment, culture and livelihoods. 

PIFS is an Employer of Choice in the region, aiming to recruit and employ staff based on merit and organisational needs, and ensures that employment selection upholds its values and commitment to Forum membership, gender balance and building a diverse and inclusive organisation. PIFS is committed to achieving gender balance and being fully representative of our member countries.  Our workforce is currently over 50% female and we have representatives from twelve of the eighteen Forum member countries.  

To achieve greater workforce representation from our member countries we strongly encourage applicants from the following countries to apply: Federated States of Micronesia, French Polynesia, Nauru, Niue, New Caledonia and Palau.

 About the opportunity

The Forum Secretariat is looking for a IT Support Assistant to join the team in Suva, Fiji. The IT Support Assistant is required to provide support for PIFS meetings and events to ensure that all connectivity matters are set up promptly and successfully for the meeting and/or events.  The position is based at the Information Services Team and reports to the Team Leader Information Services through the Network Support Coordinator. 

 To facilitate the above, the incumbent will be responsible for:

  • Meeting Support;
  • Network Support;
  • User Support; and
  • Administration

The Secretariat seeks an agile and proficient individual with a Diploma in Information Technology or in relevant with least 1 year of experience in a similar role, including network administration or user support role. Candidates should have experience in supporting international stakeholders including VIP and foreign dignitaries. Very good communications skills, both spoken and written and strong interpersonal communication skills with customer service focus.

Capabilities

Applicants are also required to demonstrate their abilities in accordance with the Secretariat’s Core Capabilities of:  planning and prioritising, communicating with purpose and effect, leading and collaborating, applying critical thinking, developing & strengthening relationships and delivering value. To understand what these mean at the different levels of the organisation, applicants should view the Secretariat’s Capability Framework on our website.

Supplementary Capabilities required for these positions include: building for the future, promoting effective workplace practices, managing and coordinating projects as well as using systems, tools and technology.

About the benefits

The appointment carries a competitive remuneration and benefits package including medical and life insurance. The salary starting range is FJD 21,679 to FJD 24,389 per annum. Click here to view the information package containing the job description, qualification requirements and remuneration details. Candidates must include in either their application or Curriculum Vitae the full contact details of three referees. The duration of this position is one year subject to performance and funding.

 To be eligible for this position, applicants must be Fiji nationals. Deadline for applications is 24 September, 2021 at 5 pm, Fiji time.

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